Privacy Policy
Effective Date: November 18, 2025
This Privacy Policy describes how Shivam Ayurveda Private Limited (“Company,” “we,” “us,” or “our”), located at Second Floor, 24, Sahajnand Complex, Adalaj, Gandhinagar, India, collects, uses, protects, and shares your personal information when you use our website located at https://shivamayurveda.com/ (the “Website”).
By accessing or using the Website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect personal information directly from you when you interact with our Website, register an account, make a purchase, or subscribe to our newsletter.
A. Personal Information Collected Directly
The categories of personal information we collect directly include:
- Identifiers: Name / Username.
- Contact Information: Phone Numbers, Email Addresses, Mailing Addresses.
- Transactional Information: Billing Addresses.
- Account Credentials: Password (used for account access and security).
Note on Payment Data: When you make a payment on our Website, your transaction is processed by a third-party payment processor. We do not directly collect or store your full debit/credit card numbers. That sensitive data is collected, stored, and processed securely by our trusted third-party payment processor who handles the one-time payment transaction.
B. Information Collected Automatically
- Usage Data: Information about how you access and use the Website (e.g., pages viewed, time spent on pages, referral source, etc.).
- Device Data: Internet Protocol (IP) address, browser type and version, operating system, and unique device identifiers.
- Location Data: We use Google Maps APIs, which may process general location information (non-precise) based on your IP address.
2. How We Use Your Information
We use the information we collect for various business purposes, including:
| Purpose | Personal Information Used | Legal Basis (General) |
|---|---|---|
| Service Provision & Account Management | Name, Email, Password, Phone Number, Billing/Mailing Addresses. | To fulfill a contract or request. |
| Order Processing & Fulfillment | Billing/Mailing Addresses, Phone Number, Payment confirmation. | To complete a transaction. |
| Marketing & Communications | Email Addresses (for newsletters), Phone Numbers (for contact). | With your consent (opt-in). |
| Website Analytics & Improvement | Usage Data, Device Data, Cookies, Web Beacons. | Legitimate interest to improve user experience. |
| Advertising & Retargeting | Usage Data, IP Address, Facebook Pixel data. | With your consent. |
3. Tracking Technologies and Cookies
We use various tracking technologies to monitor and analyze the activity on our Website and hold certain information.
- Cookies: Small data files stored on your device that help us remember your preferences, track user sessions, and manage marketing campaigns.
- Web Beacons: Small electronic files (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related website statistics (e.g., recording the popularity of certain website content).
- Local Storage and Sessions: We use browser Local Storage and Sessions to store information locally on your device to enhance site functionality (e.g., keeping you logged in).
- Digital Analytics Software: We use tracking solutions (such as Google Analytics) to measure website traffic and user behavior.
- Facebook Pixel: We have the Facebook Pixel installed to facilitate retargeting for advertising purposes and to track conversions from Facebook advertisements.
4. Third-Party Sharing and Disclosures
We share personal information with the following categories of third parties:
- Service Providers: We share data with third-party vendors who perform services on our behalf, such as website hosting, data analysis, email delivery (for newsletters), and payment processing.
- Payment Processors: Your payment information is securely shared with third-party payment processors to complete your one-time purchase.
- Marketing Partners: Data is shared with marketing and advertising platforms (e.g., Facebook, Google) to facilitate targeted advertising and retargeting campaigns, which you have consented to by using the Website.
- Legal Requirements: We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation or protect the rights or safety of the Company or others.
5. Account Registration
We offer Google Login as an option for registering or logging into your account, in addition to standard email and password registration. If you choose to use Google Login, we will access the basic profile information permitted by Google.
6. Children’s Privacy
Our Website is not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us
7. Your Choices and Rights
- Opt-Out of Newsletters: You can opt out of receiving marketing emails/newsletters from us by following the unsubscribe link provided in those emails.
- Disable Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
8. How to Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us by email:
Email: info@shivamayurveda.com
